Our voice and text agents hold long, structured conversations, adapt to whoever they talk to, and end with a record a person can decide on.
Here is how they fail, and what ours do instead, in production today.
Ours keeps to its goal, knows what is covered and what is missing, never repeats a question, and closes when the goal is met.
With ours, the cost per turn stays near flat, which keeps it affordable at volume.
Ours discards any quote that does not match the transcript, and says so when the evidence is too thin.
Ours asks without seeing documents or notes about the person. They go into the final record.
Every conversation rule and scoring criterion has an automated test. No change goes live until they pass.
A dropped call resumes the next day, and the final record comes out complete, transcript and audio.
Every conversation ends with one, in the format your team defines, every point backed by a verbatim quote.
Audio behind every score, one click away.
Gaps marked. The record says which topics were not explored.
The agent recommends. A person decides, with the evidence in front of them.
Voice or text. You choose per use case, and the agent evaluates the same way on both.
Consent before the conversation starts. The person is told an AI runs it and that it is recorded.
Audio and records stay on your systems, under your retention policy.
You own your method, versioned: question banks, follow-ups, red flags, rules.
Your experts' feedback must match the transcript before it becomes a rule.
Same agent design, with your method encoded: what to cover, how deep, what the record contains.
Multi-topic support by voice or chat that resolves the case, escalates what a person must own and records what was said and done.
Clinical histories, financial onboarding, insurance claims. Every topic covered as deep as your protocol requires, contradictions caught within and across sessions, key figures flagged for review.
A brief your team can act on, from a rambling stakeholder call. The agent goes deeper where answers are thin and asks who "we" is.
Screening and in-depth interviews that follow your evaluation method, over several sessions, with scorecards citing the evidence.
The same script for every interviewee, and every refusal to answer recorded as a refusal.
Observable behaviors assessed against a rubric, with the evidence behind each observation.
Next, a decision agent can review the record and produce a verdict a person acts on.
Decision agents →Two voice sessions: first the person's history, then the competencies the role needs. It ends with a scorecard where every score quotes the person, and a person makes the final call.
One working session, 45 minutes: we map the conversation, what the record must contain, and what it takes to run at your volume.